CUSTOMER SERVICE


Sizing Inquiries

Please review our Size Conversion Chart  to determine your numeric size. If you are between sizes, unsure of which size to order, or would like specific garment measurements please contact us.

 

Shipping Services

All domestic orders are shipped via USPS services with tracking and insurance. International orders will be shipped via USPS or FedEx with tracking and insurance. For international orders, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, Canada Post, UK Post, etc.).


International Duties and Customs Fees

International orders are shipped 'Delivery Duty Unpaid' and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you.


Delivery Times and Costs

Delivery estimates and costs do not include order processing times, nor do they include potential international customs delays or unforeseen weather delays. Shipping and handling costs depend on the order value and the requested shipping destination. 

 

Store / Local Pick Up

If you're in the Seattle area and would like to pick up your order at our seasonal Maiden Noir store located in the International District at DaDaDa Gallery, please indicate so during checkout by selecting 'Store Pickup'. Please allow 1 business day for order processing. For example if you placed your order on Saturday, your order would be available for pickup on Monday. We will contact you shortly after your order confirmation to schedule your pick up.

DaDaDa Gallery
513 S. Main St.
Seattle, WA
98104 

 

Shop By Appointment

We display each seasonal collection at our gallery and store located in Seattle. If you'd like to view and shop the collection with a personal shopper, please reach out to us to schedule your private appointment. Please allow 1-2 business days between your inquiry and desired appointment date. 


Returns or Exchanges

Returns or Exchanges may be done within 10 days from delivery date. All valid returns must be in unworn and unwashed condition with attached tags and original packaging. Maiden Noir will not accept any returned merchandise without prior approval and valid Return Authorization Number. Please contact us for return inquiries. Upon inspection and approval, order item(s) will be eligible for exchange, store credit and/or refund. All sale items and discounted merchandise are Final Sale and cannot be returned or exchanged. Maiden Noir does not accept or assume any responsibility for loss or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers provide a shipping address with trusted delivery access points.

All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. Refunds will not include shipping fees from the original order unless an order error was made by Maiden Noir. Refunds for returned item(s) will only be made once Maiden Noir is in possession of the item(s) and item(s) are in aforementioned condition. Refunds may take up to 14 business days to be issued and/or processed. 

Swimwear, Socks, Print, and Apothecary items are Final Sale. 


Exchanges (if applicable)

We only replace items if they are defective or have been deemed damaged prior to shipping. For exchange requests, contact us at orders@maidennoir.com and once approved, send your item to:

Maiden Noir
C/O EXCHANGES
513 S. Main St.
Seattle WA 98104

Note: Returns must have valid Return Authorization Number clearly written on the package. 


Return Shipping

To return your order item(s) you should mail your product to:

Maiden Noir
C/O RETURNS
513 S. Main St.
Seattle WA 98104
United States


Returns must have valid Return Authorization Number clearly written on the package. All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. Shipping costs are non-refundable. If you request a return label, the cost of return shipping will be deducted from your refund or store credit amount.